- Product Description
- Product Benefits
- Nutritional Information
- Cooking Instructions
- Shipping and Return Policy
We are proud to release our new Organic Rice. Use our Organic Rice as a rice substitute in rice and beans, rice pudding, or any of your favorite dishes that call for rice, immediately making it healthier.
1) Open bag of rice into colander and rinse thoroughly with cool water for one minute.
2) Add to a non-oiled pan on medium heat until dry
3) Cook rice in your favourite sauce or recipe on a stovetop.
Shipping and Return Policy
Customer Service Channels
Phone (Toll Free #): 1-800-948-4205
-Flat Rate Shipping Fee of $2 CAD Shipping within Canada through Canada Post.
-Orders are shipped 1-2 business days from order date.
-Business days are Mondays till Fridays.
-Tracking information is sent through email within 1 business day from shipping date.
-Delivery is 3-5 business days from shipping date.
-If a different carrier is preferred, please inform us through any of our Customer Service Channels to determine additional shipping cost and to have order processed.
If it's your first time trying out a certain shape/variety and you are not 100% satisfied with your purchase, you can return the remainder of your order for a full refund within 14 days by postmark of purchase if no more than 3 packs have been used (refund amount will be prorated if more than 3 packs have been used). Return shipping fee will be paid by the customer.
Our return product address is either of the following (depending on which warehouse the package was shipped from; ON or BC) :
LCG FOODS DISTRIBUTION - Markham
170 ESNA PARK DRIVE, UNIT 14
MARKHAM, ON L3R1E3
LCG FOODS DISTRIBUTION - Burnaby
137-8610 GLENLYON PKWY
BURNABY, BC V5J 0B6
For further information, feel free to call us at our toll free # 1-800-948-4205 or send us an email at email@example.com.
If for any reason at all, you need the order cancelled, please inform us immediately through any of our Customer Service Channels.
Cancellation is possible as long as the order is not shipped yet.
In the event order is already shipped, refuse delivery. Your local post office will take care of shipping the order back to us. Refund is processed only when items returned are confirmed delivered at our warehouse.
Refund will be in the original form of payment.
Items received damaged will either be refunded or replaced at no additional expense. Please inform us immediately through any of our Customer Service Channels.
Photos of the damaged order or package may be required. Please prepare to send to firstname.lastname@example.org.
If refund is preferred, refund will be in the original form of payment.
Customers are expected to review shipping information prior to completing orders to ensure orders are sent to the correct address.
If parcels do not show up after 5 business days from shipping date, we can either reship your order or process a refund. Please inform us immediately through any of our Customer Service Channels.
For reship requests, missing orders due to address issues (includes but not limited to the following Canada Post statuses: Undeliverable as Addressed, Returned to Sender, etc.) will be reshipped ONCE at no additional expense to customers.
Orders that show as "Delivered" on the Canada Post site but have not been received yet, please contact your local post office for further information on the parcel's status.
Incorrect Items Received
In rare cases, incorrect items are shipped. If you receive items that are not as you ordered, please inform us immediately through any of our Customer Service Channels to discuss on how to proceed.