Shipping and Return Policy

Customer Service Channels

Phone (Toll Free #): 1-800-948-4205

Email: support@miraclenoodle.com

Chat 

Shipping Policy

-There's a flat rate $2 shipping fee for all orders.

-Orders are shipped 1-2 business days from order date.

-Business days are Mondays till Fridays.

-Tracking information is sent through email within 1 business day from shipping date.

-Delivery is 3-5 business days from shipping date.

-If a different carrier is preferred, please inform us through any of our Customer Service Channels to determine additional shipping cost and to have order processed.

Return Policy

For any Miracle Noodle purchase and you are not 100% satisfied, you can either:

1) Request for your order to be exchanged with another Miracle Noodle product provided the product you want as replacement is in the same price range as your original order. Product received as replacement cannot be exchanged nor refunded.

2) Return items for a refund. Refund is processed only when items returned are confirmed delivered at our warehouse. Refund will be in the original form of payment.

For both options, the following conditions apply:

1) Report exchange or refund request within 30 days from order delivery date.

2) Not more than 3 packs of the order have been used.

Please reach out to us through any of our Customer Service Channels to process your return and to receive a prepaid return shipping label via email.

Our return product address is either of the following (depending on which warehouse the package was shipped from; ON or BC) :

LCG FOODS DISTRIBUTION - Markham
170 ESNA PARK DRIVE, UNIT 14
MARKHAM, ON L3R1E3

or

LCG FOODS DISTRIBUTION - Burnaby
137-8610 GLENLYON PKWY
BURNABY, BC V5J 0B6

Further instructions on returning the product is provided in the email where the prepaid return shipping label is attached.

Cancellation Policy

If for any reason at all, you need the order cancelled, please inform us immediately through any of our Customer Service Channels.

Cancellation is possible as long as the order is not shipped yet. 

In the event order is already shipped, refuse delivery. Your local post office will take care of shipping the order back to us. Refund is processed only when items returned are confirmed delivered at our warehouse.

Refund will be in the original form of payment.

Damaged Shipment

Items received damaged will either be refunded or replaced at no additional expense. Please inform us immediately through any of our Customer Service Channels.

Photos of the damaged order or package may be required. Please prepare to send to support@miraclenoodle.com.

If refund is preferred, refund will be in the original form of payment.

Missing Shipment

Customers are expected to review shipping information prior to completing orders to ensure orders are sent to the correct address.

If parcels do not show up after 5 business days from shipping date, we can either reship your order or process a refund. Please inform us immediately through any of our Customer Service Channels.

For reship requests, missing orders due to address issues (includes but not limited to the following carrier statuses: Undeliverable as Addressed, Returned to Sender, etc.) will be reshipped ONCE at no additional expense to customers. 

Orders that show as "Delivered" on the carrier's site but have not been received yet, please contact your local post office for further information on the parcel's status.

Incorrect Items Received

In rare cases, incorrect items are shipped. If you receive items that are not as you ordered, please inform us immediately through any of our Customer Service Channels to discuss on how to proceed.